Credit Policy


Every effort is made when pulling your order to assure accuracy and quality. However, if you receive product that is unsatisfactory, please adhere to the following procedures:

  • Requests for credit must be called, faxed or e-mailed to us within 24 hours of receiving your order.

  • Please have the date, invoice number and lot number of product (if possible) when submitting for credit.

  • The driver will write out a credit memo only if product is returned from that day's delivery. Credit requests from previous deliveries must be approved by a salesperson. Once your salesperson has been contacted and has issued a credit, drivers will pick up returned product on the next scheduled delivery. This guideline may be negotiated for out of town accounts.

  • Please do not write directly on the boxes to be returned.

  • Any exceptions to this policy must be approved by a salesperson.

Please help us by checking in your order as it is delivered—your driver will be happy to assist you.