Every effort is made when pulling your order to assure accuracy and quality. However, if you receive product that is unsatisfactory, please adhere to the following procedures:
- Requests for credit must be called, faxed or e-mailed to us within 24 hours of receiving your order.
- Please have the date, invoice number and lot number of product (if possible) when submitting for credit.
- The driver will write out a credit memo only if product is returned from that day's delivery. Credit requests from previous deliveries must be approved by a salesperson. Once your salesperson has been contacted and has issued a credit, drivers will pick up returned product on the next scheduled delivery. This guideline may be negotiated for out of town accounts. Please do not write directly on the boxes to be returned.
- Any exceptions to this policy must be approved by a salesperson.
Please help us by checking in your order as it is delivered—your driver will be happy to assist you.